Privacy Policy

This is www.simbashoppingmea.com’s (“www.simbashoppingmea.com”) online privacy policy (“Policy”). This policy applies only to activities www.simbashoppingmea.com engages in on its website and does not apply to www.simbashoppingmea.com activities that are “offline” or unrelated to the website.

Information gathered

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, billing address, phone number and e-mail address (“Order Information”).

When you browse our store, we also automatically receive information, in anonymized way, about your web browser, IP address, time zone, locations, and some of the cookies that are installed on your device, in order to provide us with information that helps us learn about your browser and operating system. Additionally, as you browse SimbashoppingMEA, we collect information about the individual web pages or products that you view, search terms referred you to SimbashoppingMEA, and information about how you interact with SimbashoppingMEA (“Browsing Information”)

We collect such information using:
– “Log files” track actions occurring on SimbashoppingMEA, and collect data including your IP address, browser type, Internet service provider and referring/exit pages.
– “tags,” and “pixels”, provided and analysed through “Facebook Inc” and “Google Analytics” to record information about how you browse our website.

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Consent withdrawal

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at simbashoppingmea@gmail.com.

Payments: credit/debit card information

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

Use of personal information

We use the Order Information collected generally to fulfil any orders placed through SimbashoppingMEA (including processing your payment information, arrangements for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Browsing Information we collect to help us screen for potential risks and frauds (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with SimbashoppingMEA, and to assess the success of our marketing and advertising campaigns).

Third-party services

www.simbashoppingmea.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

We share your Personal Information with third parties to help us use your personal information, as described above. We also use Google Analytics to help us understand how our customers use SimbashoppingMEA (you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy). You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use web chat service, “Zendesk” (here their Privacy Policy), to provide a direct platform to interact with our customer service, with push notifications and messages.

We may provide Information to advertising platform’s Facebook and Google, in order to help them reach the kind of audience we want to target and to enable us to comply with our commitments to cater better user experience to our target category of audience (e.g. by displaying our advertisements to a target audience).

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

We may also use your Information to provide you with details about products and services which you may be already interested in and recommended products or services of similar category. We use remarketing platforms of Google and Facebook to enable this feature.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

GOOGLE – https://adssettings.google.com

GOOGLE ANALYTICS – https://tools.google.com/dlpage/gaoptout

Cookie

This site uses technical cookies and third-party cookies to improve the provision of its services and your browsing experience through the pages of the website www.simbashoppingmea.com.

For further details visit the Cookie Policy page

Security of data

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

Although no method of transmission over the Internet or electronic storage is 100% secure, we implement additional generally accepted industry standards:

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
www.simbashoppingmea.com will not pass any debit/credit card details to third parties

Data retention

When you place an order through SimbashoppingMEA, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

Age of consent

SimbashoppingMEA is not intended for individuals under the age of majority (18, eighteen).

Changes

We reserve the right to modify this Privacy Policy at any time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contacts

For more information about our privacy practices, if you have questions, or if you would like to access, correct, amend or delete any personal information we have about you or make a complaint, please contact us by e-mail at simbashoppingmea@gmail.com.

Last updated: February, 2024