Delivery & Return Policy

We take care of any item we sell and ship, in the event you have received:

• The wrong product
• The product is defective
• The product was damaged in shipping
• The product is tampered

You should refuse the item to the courier and contact us within 24 hours (1 working days).

We accept returns within 14 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us within 24 hours (1 working days) through our email simbashoppingmea@gmail.com and return the item in its original packaging. In such instances, we will endeavor to send you another or refund the payment. Items that have been assembled by our team CANNOT be returned in any circumstances. In case of damaged item received, please notify us by email within 24 hours from the receipt, so we can collect the item and provide a replacement to you.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.

You will receive a full refund through the Original Mode of Payment along with any shipping fees incurred. Incorrect/Faulty goods must be returned to us before replacements will be dispatched.