Delivery & Return Policy

Delivery

DELIVERY AREA TIME TYPE COST
United Arab Emirates
1-3 working days
Call Appointment
FREE
Saudi Arabia
8-12 working days
Tracked delivery
Call Appointment
FREE
Bahrain
4-6 working days
Tracked delivery
Call Appointment
FREE
Kuwait
7-8 working days
Tracked delivery
Call Appointment
FREE
Oman
4-6 working days
Tracked delivery
Call Appointment
FREE


Please consider the possibility that delivery will take additional days when there are in borders of UAE cities or in GCC Countries and respective Country Holidays.

WE PROVIDE ASSEMBLING SERVICE WITH ADDITIONAL CHARGE (*UAE only).

Return Policy

We take care of any item we sell and ship, in the event you have received:

  • The wrong product
  • The product is defective
  • The product was damaged in shipping
  • The product is tampered

You should refuse the item to the courier and contact us within 48 hours (2 working days).

You will receive a full refund through the Original Mode of Payment along with any shipping fees incurred. Incorrect/Faulty goods must be returned to us before replacements will be dispatched.

We accept returns within 14 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us within 48 hours (2 working days) and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.

Availability

We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 48 hours (2 working days) and advise you when the item is due back in or of any comparable product that is available.

Cancellation Policy

Customer can cancel their order within 24 hours only by Customer Service e-mail simbashoppingmea@gmail.com; refunds will be made back to the payment solution used initially by the customer. It could take around 45days for the refund transfer to be completed.

All refunds must be authorized by our staff.

No cancellation of order will be accepted after 14 days from delivery of goods.

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